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Our Terms & Conditions Spell Out How We Work Together

When you open an account with indo 4d, you're entering into a straightforward agreement that covers how deposits flow through DANA, OVO, GoPay and QRIS, how we handle…

Account security practicesDeposit and withdrawal processesYour data and privacy rights
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indo 4d Our Terms & Conditions Spell Out How We Work Together
REACH OUT FOR CLARITY

How to Contact Us About These Terms

We want you to understand every part of our Terms & Conditions. If a clause isn't clear or you need help interpreting how a rule applies to your account, our support team is ready to walk you through it. We're here during your timezone and can explain the fine print in plain language, whether it's about account closure, data retention or payment verification.

Team online

Live Chat Support

Open the chat widget in your lobby any time you're logged in. Our team responds within minutes during business hours and can explain specific policy sections related to your account status.

Email Support

Send detailed questions about the Terms to our support inbox. We review each email and reply within 24 hours with a clear, written explanation so you have it in writing.

Account Settings

Log in and navigate to Settings > Legal to review the full Terms & Conditions text anytime. You can also request a copy of the version active when you opened your account.

HOW WE PROTECT YOUR INTERESTS

Security, Data and Your Rights Under Our Terms

These terms exist to protect both you and indo 4d. We handle your personal data according to strict retention policies: account details are kept for seven years after closure for regulatory compliance…

Data Encryption

All personal and payment information transmitted to indo 4d is encrypted using industry-standard SSL protocols. Stored data is firewalled and accessible only to authorised staff.

Account Closure Rights

You can close your account anytime by requesting it in Settings or contacting support. Pending withdrawals are processed first, then your account is disabled and archived per our retention policy.

Withdrawal Verification

Every withdrawal requires two-step verification: you initiate the request, then confirm it via a code sent to your registered mobile number before funds leave our account.

Data Access Requests

You have the right to request all data we hold about you. Submit this request via Settings > Privacy and we'll compile and email a complete export within 10 business days.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand lobby behaviour. Functional cookies are essential; you can opt out of analytics in your browser settings without losing access.

Policy Changes and Notice

When we update these terms, we notify active members by email at least 14 days before the change takes effect. Logging in after that date means you accept the new version.

Frequently Asked About Our Terms & Conditions

Most questions about our Terms & Conditions come down to a few core topics: how your account and money are protected, what happens if you want to leave, and how we use your information. Below are the answers we give most often.

Inactive accounts remain open and accessible; your funds stay in your wallet. However, if your account sits dormant for three years with no deposits or withdrawals, we may suspend it as a precaution and require you to verify your identity to reactivate it. Your balance is never forfeited.

Once a deposit is confirmed through your payment app and funds reach our system, it cannot be reversed—the transaction is final. If you believe a deposit was made in error, contact our support team immediately with your transaction ID and we'll investigate within 24 hours.

We retain your account details for seven years after closure to meet legal and audit requirements. Payment records are kept for five years. Communication logs and support tickets are stored for two years. After these periods, data is securely deleted unless legal proceedings require us to keep it longer.

Withdrawals are processed when you request them from your wallet and confirm via the two-step code sent to your phone. Funds return to the payment method you used to deposit. Withdrawals via DANA, OVO, GoPay and QRIS typically settle within one to two business hours. Your account must be fully verified before your first withdrawal.

Contact our support team with details of the dispute and any relevant game IDs or timestamps. We review the evidence and respond with a resolution within five business days. If you're unsatisfied, you can escalate to our compliance manager, who will conduct a final review and communicate the outcome in writing.

Yes, we can update our Terms when business or legal circumstances change. However, we notify you by email at least 14 days before any change becomes active. If you disagree with a change, you may close your account before the new terms take effect and request a full refund of any remaining balance.

Change your password immediately through Settings, then contact our support team right away. Provide details of the suspicious activity and any unauthorised transactions. We'll freeze your account, investigate, and restore any funds lost to fraud within our verification process. Enable two-factor authentication in Settings to prevent future unauthorised access.

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