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How We Handle Your Privacy at indo 4d

Your account details, payment information and gaming history are protected by our data security practices.

Account data encrypted end-to-endPayment information never stored permanentlyYour privacy choices are always yours
indo 4d How We Handle Your Privacy at indo 4d
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Email Support

Send a data access or deletion request to our privacy team at [email protected]. We respond within five business days with confirmation of your request and next steps.

In-Account Settings

Open your account profile, navigate to Security & Privacy, and request a data export or view what information we hold about you in real time.

Live Chat — Office Hours

Monday to Friday, 09:00–17:00 WIB, our support team can answer privacy questions and help you update personal details or payment methods directly.

DATA SECURITY

How We Keep Your Information Safe

Encryption in Transit

All data sent between your device and our servers travels through SSL encryption. Whether you're logging in on mobile or desktop, your credentials are never exposed as plain text.

Payment Partner Isolation

We don't hold DANA, OVO, GoPay or QRIS account numbers after your transaction completes. Payment partners handle storage; we only see the confirmation and amount.

Cookie and Tracking Consent

Our cookie banner appears on first visit. You choose whether to accept analytics cookies; essential cookies (login, session) are always active. You can review your choices in account settings anytime.

Account Access Verification

If you request your data, we verify your identity by sending a confirmation link to your registered email and asking for two-factor authentication before releasing any files.

Data Retention Windows

Game history is kept for one year; transaction records for two years; identity documents for account closure plus two years. Older data is deleted automatically unless law requires longer retention.

Third-Party Vendor Agreements

Our game studios, payment processors and analytics partners sign data-processing agreements that require them to follow this privacy policy. We audit these agreements annually.

Questions About Your Privacy at indo 4d

Yes. Go to Security & Privacy in your account settings or email [email protected]. We'll send you a zip file containing your profile, deposit and withdrawal history, game logs, and any documents you uploaded. This takes three to five business days.

No. We never sell personal information. We share your name and account status only with payment processors (DANA, OVO, GoPay, QRIS) to complete transactions, and with local authorities where law requires it.

Game activity logs are retained for one year. If your account is closed, we keep those logs for an additional two years for audit and dispute resolution, then delete them permanently.

Your login credentials are deactivated immediately. Personal data stays on file for two years (regulatory requirement); after that, it's anonymised and older records are deleted. You can request full deletion after the retention window.

Essential cookies (session, login) are always active so you stay logged in. Analytics and preference cookies are optional. You can disable them via our cookie banner or your account settings without losing access to the lobby.

These payment details go directly to our processor partners. We never store full account numbers. After your transaction completes, we keep only the reference number, amount and timestamp for your records.

You can update your email, phone number and language preference in account settings anytime. Identity details (name, date of birth) are locked after signup for security; contact support if you need to correct them.